Return Policy
At Tuckix, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, we offer a 30-day hassle-free return and exchange policy.
30-Day Returns & Exchanges
You have 30 days from the date your order is delivered to request a return or exchange.
You don't need to provide a specific reason for your return. As long as the item meets the conditions below, you can request a return or exchange within the 30-day period.
Return Conditions
To be eligible for a return or exchange, the item must:
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Be returned within 30 days of delivery
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Be in its original condition
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Be unused or only lightly inspected
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Include the original packaging, accessories, and included items whenever possible
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Not show signs of damage caused by improper use, washing, modification, or handling
Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.
If an item is returned in a condition that does not meet our return requirements, we may be unable to issue a full refund.
How to Request a Return or Exchange
To start a return or exchange, please contact our customer service team at:
Please include:
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Your full name
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Order number
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Item(s) you would like to return or exchange
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Reason for the return or exchange, if applicable
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Photos of the item, if necessary
Our customer service team will review your request and provide the return instructions.
Please do not send an item back before receiving return instructions from our customer service team.
Exchanges
If you would like to exchange an item for another size, color, or eligible variation, please contact us within 30 days of delivery.
Exchange availability depends on current inventory.
If the requested replacement is unavailable, we may offer a refund or another suitable solution.
Refunds
Once your returned item has been received and inspected, we will process your refund if the return meets our eligibility requirements.
Approved refunds will be issued to the original payment method used to place the order.
Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.
Return Shipping Costs
For a change-of-mind return, the customer may be responsible for the return shipping cost unless otherwise stated by Tuckix.
If you received an incorrect, defective, damaged, or otherwise incorrect item, please contact us at customer@tuckix.com before returning it.
After reviewing the issue, we will provide the appropriate solution.
Damaged, Defective, or Incorrect Items
We want every order to arrive in excellent condition.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please provide your order number and clear photos or videos showing the issue.
Our customer service team will review your case and work with you to find an appropriate solution, which may include a replacement, exchange, or refund.
Non-Returnable Items
Some products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.
If a product has specific return restrictions, those restrictions will be stated on the relevant product page or communicated before purchase.
Late Returns
Return requests must be submitted within 30 days of delivery.
Returns requested after the 30-day period may not be accepted unless otherwise required by applicable law.
Important Note
Please keep your shipping receipt or tracking information when sending a return package.
Tuckix is not responsible for return packages that are lost or damaged during return shipping when the customer is responsible for arranging the return.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact us:
Tuckix Customer Support
Email: customer@tuckix.com
We typically respond within 24–48 business hours.
Thank you for shopping with Tuckix. We appreciate your trust and are committed to making your shopping experience as simple and worry-free as possible.