Terms of Service

Thank you for choosing Tuckix and our Kinetic Wind Spinner products. This Service Policy is designed to clearly articulate the product attributes, usage guidelines, service scope, and the rights and obligations between you and us. We believe that transparent rules are the cornerstone of a positive user experience. Before purchasing or using our products, please read and fully understand the following terms. By continuing to use our website or products, you are deemed to have accepted and agreed to comply with all provisions of this Service Policy.

I. Product Description and Performance Statement

Product Positioning
The Kinetic Wind Spinner is a dynamic wind-driven decorative device designed specifically for outdoor spaces. It utilizes natural wind power to drive a precision rotating structure, producing a continuous, fluid, and rhythmic visual motion effect. Combining metal craftsmanship with kinetic design, the product aims to add a touch of living beauty to gardens, patios, balconies, porches, and courtyards.

Materials and Craftsmanship
Our products are primarily constructed from high-quality metal materials (including but not limited to stainless steel, galvanized steel, and aluminum alloy), with multi-layer anti-corrosion coating and baking finish to enhance weather resistance and UV protection. The rotating components feature precision bearings and balanced counterweight systems, ensuring activation even in light breezes and maintaining a stable rotational posture under varying wind speeds.

Performance Notes

The product is wind-driven and requires no electricity or batteries; its rotation speed and smoothness depend entirely on natural wind conditions;
In the absence of wind or in extremely light breezes, the product may cease rotating—this is a normal physical phenomenon and not a quality defect;
Different models may have varying starting wind speeds and rotational performances due to differences in blade count, size, and weight distribution. Please refer to individual product detail pages for specific parameters;
After prolonged outdoor use, the surface may develop slight oxidation, minor color changes, or natural accumulation of dust. These are normal results of metal materials interacting with the natural environment and do not affect the product's structural integrity or rotational function.

Right of Product Improvement
We are continuously committed to optimizing design and craftsmanship. Therefore, we reserve the right to make reasonable adjustments to product details, dimensions, colors, and packaging without prior notice, provided that such adjustments do not materially diminish the product's core performance or value.

II. Website Usage and Content Standards

Information Accuracy
We make every effort to ensure that product images, descriptions, dimensions, colors, and pricing displayed on our website are accurate. However, due to differences in display devices, lighting conditions, and photography variables, the actual product color and texture may deviate slightly from what is shown on screen—please refer to the physical item as the final standard. If you find significant discrepancies upon receipt, please refer to our Return Policy for resolution.

Intellectual Property
All content on this website, including but not limited to text, images, logos, product designs, videos, audio, and page layouts, is the intellectual property of Tuckix, its affiliates, or its licensors, and is protected by applicable copyright, trademark, and unfair competition laws. Without our explicit written consent, you may not copy, modify, distribute, display, or utilize website content for commercial purposes in any form. Personal non-commercial browsing and sharing are permitted, provided that all copyright markings are retained.

User Conduct Standards
When using this website, you agree not to engage in the following activities:

Uploading or transmitting any content that is unlawful, defamatory, threatening, obscene, fraudulent, or infringes upon the rights of others;
Interfering with or disrupting the normal operation of the website, including but not limited to spreading viruses, malicious code, or attempting unauthorized access;
Exploiting website vulnerabilities for improper gain or to harm other users' interests;
Impersonating another individual or making statements on behalf of Tuckix without authorization.

We reserve the right to take actions against users who violate the above standards, including issuing warnings, restricting access, or permanent account suspension.

III. Purchase and Payment Terms

Order Agreement
Submitting an order on our website constitutes an offer to purchase. We reserve the right to accept or reject your order. In rare cases (such as inventory delays, pricing errors, or system malfunctions), we may cancel the order before dispatch and issue a full refund, notifying you via email.

Pricing and Payment
All product prices are listed in US Dollars (USD) and include basic packaging costs but do not include any applicable import duties, value-added taxes, or destination customs clearance fees (please refer to our Shipping Policy for details). We accept major international credit and debit cards. The payment process is handled by a third-party secure payment gateway, and we do not store your complete card information. The order amount will be deducted from your account upon payment confirmation.

Inventory and Availability
The product inventory displayed on our website is real-time or approximate data, but occasional stock shortages may occur due to synchronization delays across multiple sales channels. If an item you purchased is confirmed out of stock after payment, we will contact you promptly to offer alternatives or process a full refund.

IV. Usage and Maintenance Recommendations

To ensure you can enjoy your Kinetic Wind Spinner for a long time, we provide the following usage and maintenance suggestions:

Installation Guidance

Choose a flat, stable surface or hanging point for installation, avoiding sloped or unstable surfaces;
Follow the step-by-step instructions in the included manual, ensuring all connecting parts are securely fastened;
Do not apply excessive force to rotate or forcibly bend the blades, as this may damage the bearings or balance system.

Routine Maintenance

Regularly (every 1 to 2 months is recommended) wipe the blade surfaces with a soft, dry cloth to remove dust and sand particles;
For stubborn stains, use a slightly damp soft cloth with mild neutral detergent, then wipe dry with a dry cloth; do not use strong acids, alkalis, or abrasive cleaners;
It is advisable to move the product indoors or lay it flat under cover during extended periods of non-use or in extreme weather conditions (such as typhoons, blizzards, or hailstorms).

Safety Precautions

The product contains small parts. Keep it away from children and pets to prevent accidental ingestion or injury;
During rotation, maintain a safe distance and do not insert fingers, hair, or foreign objects into the rotating components;
The product is designed for outdoor decorative purposes only and is not load-bearing, climbable, or functional for supporting or hanging other items.

V. After-Sales Service Scope

Technical Support
We provide product-related technical support services via our official email, including but not limited to installation guidance, rotation adjustment advice, cleaning and maintenance consultation, and troubleshooting. We will respond within 2 business days of receiving your email.

Warranty Service
Our products are covered by a 12-month warranty on materials and workmanship from the date of delivery under normal use conditions. During the warranty period, if rotation dysfunction, structural fracture, or extensive abnormal surface peeling occurs due to manufacturing defects, we will provide free replacement parts or repair guidance. The warranty does not cover:

Normal wear and tear, natural weathering, or usage marks;
Human-caused damage, improper installation, or misuse;
Unauthorized modifications or repairs;
Damage caused by extreme weather events.

Repairs and Parts
For cases beyond the warranty period or not covered by the warranty, we still offer paid parts purchasing services. You can inquire about part prices and availability via email. Part prices do not include shipping costs, which will be calculated separately based on your location.

VI. User Responsibility and Disclaimer

User Responsibility
As the user of the product, you bear full responsibility for its correct installation, proper use, and adequate care. You should ensure that the installation location does not pose a threat to others or public safety, and comply with local regulations and community rules regarding outdoor decorative items.

Disclaimer
To the maximum extent permitted by applicable law:

We are not liable for product damage, performance changes, or usage interruptions caused by natural wind variations, extreme weather, or force majeure events (including but not limited to earthquakes, floods, storms, war, strikes, or governmental actions);
We are not liable for any personal injury, property damage, or third-party claims arising from improper installation, operation, maintenance, or modification by the user;
All products are provided on an "as is" and "as available" basis. Except for the express warranty set forth in this policy, we make no other express or implied warranties (including but not limited to merchantability, fitness for a particular purpose, and non-infringement).

VII. Modification and Update of Service Terms

We reserve the right to revise, adjust, or update this Service Policy at any time to reflect product changes, legal requirements, or operational practices. Revised policies will be posted on this page with the date of the latest update. For material changes, we may notify you via email or a website pop-up. Please check this page periodically to stay informed of the latest terms. Your continued use of our website or products after policy changes constitute your acceptance of such changes.

VIII. Dispute Resolution and Contact Channels

We firmly believe that the vast majority of issues can be resolved through open and amicable communication. If you have any dissatisfaction or dispute during your use of our products, we encourage you to first contact us directly via our official email. We will listen to your feedback with the utmost sincerity and seek a fair and reasonable resolution.

If the issue remains unresolved after direct communication, both parties may submit the dispute to a competent court for handling in accordance with applicable law.

IX. Entire Agreement

This Service Policy, together with our Return Policy, Shipping Policy, and any other terms expressly referenced or linked on this website, constitutes the entire agreement between you and us regarding the subject matter hereof, and supersedes all prior oral or written communications, representations, or agreements. If any provision of this policy is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

We understand that rules can feel cold, but our intentions are warm. These terms are not meant to constrain you, but to provide structure and clarity for every transaction and interaction between us. Tuckix is not just a brand—it is a shared commitment to the beauty of everyday life. We look forward to building a relationship of mutual respect and trust with you.

GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.